Refund Policy

Returns, Cancellations and Refunds

If you decide to return your purchase, please notify me within 7 days of receipt and return it unused with the original packaging and labels for a replacement or refund, within 28 days. Please return by Royal Mail Recorded Delivery or obtain a proof of posting certificate. Unfortunately I am unable to provide a free returns service.

If you would like to exchange an item, the replacement will not be despatched until the original item has been received by me. Postage will be charged at my standard rates when replacement items are despatched.

International customers please contact us to arrange a return or refund.

I regret that refunds and replacements cannot be given for specially commissioned goods or non-standard sized items, unless in the unlikely event that the item(s) are found to be faulty.

Refunds & exchanges will not be given for items damaged through misuse.

All refunds will be given within 30 days of cancellation or return, taking into account the original method of payment.